Terms of service

Version 1.0.0 · Effective 5 July 2026

These terms of service ("Terms") are a legally binding agreement between you and Neurotoo Ltd ("Neurotoo", "we", "us") governing your access to and use of neurotoo.com and related services (the "Service").

By creating an account, using the Service, or clicking to accept these Terms, you agree to them. If you do not agree, do not use the Service.

Please read these Terms together with our privacy notice at /privacy, cookie policy at /cookies, and compliance principles at /compliance.

1. About Neurotoo

Neurotoo is neurodivergent rights infrastructure. It helps you understand what may matter, organise evidence, and choose your next move on your terms.

**Neurotoo is not a law firm.** We do not provide legal advice, representation, or regulated legal services.

**Neurotoo is not a lead generator.** We do not sell your story, rank professionals for payment, or treat you as inventory. Your decision to act is yours.

The Service provides infrastructure and general information. It does not determine unlawfulness, case strength, compensation, or outcomes.

2. Eligibility

You must be at least 16 years old and able to form a binding contract under applicable law.

If you use the Service on behalf of an organisation, you confirm you have authority to bind that organisation.

3. Your account

**Sign-in.** We use passwordless email authentication (one-time codes). You are responsible for access to your email account.

**Accuracy.** You agree to provide accurate information and keep your account details current where relevant.

**Security.** Do not share your sign-in codes or allow others to use your account. Tell us promptly at support@neurotoo.com if you suspect unauthorised access.

**One person, one account.** Unless we agree otherwise in writing, accounts are for individual use.

4. The Service

**Core features.** Depending on your jurisdiction and activation status, the Service may include a Rights Passport, Workplace Record, Timeline, Evidence organisation, Next Moves, professional directory preview, Share, and Pack features. Capability availability is labelled honestly on our compliance page. We do not imply features are ready where regulatory review is incomplete.

**Demonstration mode.** Parts of the Service are available without an account using synthetic demonstration data. Demonstration content is not legal advice and is not sent to any professional.

**Changes.** We may add, change, or remove features. We will not remove core user-controlled infrastructure without reasonable notice where you have live data stored, except where required for security, legal compliance, or abuse prevention.

**Availability.** We aim for reliable operation but do not guarantee uninterrupted access. Maintenance, updates, and events outside our control may cause downtime.

5. Not legal advice

General information in the Service may help you understand why a sequence may matter. It is not tailored legal advice for your situation.

You are responsible for your own decisions, including whether to contact a professional, what to share, and any deadlines that may apply in your jurisdiction.

Nothing in the Service creates a solicitor-client or adviser-client relationship between you and Neurotoo.

6. Your content

**Ownership.** You retain ownership of content you upload or create, including workplace records, evidence files, and notes.

**Licence to operate the Service.** You grant Neurotoo a limited licence to host, back up, process, and display your content solely to provide the Service to you and to fulfil sharing you authorise. We do not acquire ownership of your content.

**Responsibility.** You are responsible for the accuracy and lawfulness of content you submit. Do not upload content you do not have the right to use or that infringes others' rights.

**Evidence Vault.** Storage of sensitive files is subject to our Evidence Vault terms at /vault-terms. Files remain private unless you authorise sharing.

7. Sharing with professionals

Sharing is entirely your choice. Nothing is transmitted until you review a consultation pack and give explicit authorisation under our sharing terms at /sharing-terms.

Professionals who receive a pack are independent of Neurotoo. We do not guarantee their availability, quality, fees, or outcomes. Any engagement with a professional is between you and them under their terms.

8. Acceptable use

You agree not to:

Use the Service for any unlawful purpose
Upload malware, attempt unauthorised access, or interfere with the Service
Impersonate another person or misrepresent your affiliation
Scrape, harvest, or systematically extract data except through documented APIs we provide
Use the Service to harass, threaten, or harm others
Circumvent sharing, consent, or security controls
Resell or commercially exploit the Service without our written consent
Use automated tools to create accounts or send communications in bulk

We may suspend or terminate access for breach of these rules or where necessary to protect users, the Service, or third parties.

9. Intellectual property

Neurotoo owns the Service, including software, design, branding, documentation, and general information frameworks, subject to third-party rights.

You may not copy, modify, distribute, reverse engineer, or create derivative works of the Service except as permitted by law or our written consent.

"Neurotoo" and related marks are our trademarks. You may not use them without permission.

10. Third-party services

The Service relies on third-party infrastructure and may link to third-party sites or professionals. We are not responsible for third-party services, content, or privacy practices except as described in our privacy notice.

Your use of third-party services is at your own risk and subject to their terms.

11. Founding Partner Programme

Commercial terms for founding partners, firms, and advocacy organisations are set out in separate written agreements. These Terms govern individual user accounts unless a separate agreement expressly overrides them for a specific portal feature.

12. Privacy and data protection

Our privacy notice at /privacy explains how we process personal data. Where you provide special category data, you must give any required explicit consent in Settings.

You can exercise data rights through Settings or by contacting privacy@neurotoo.com.

13. Disclaimers

To the fullest extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, accuracy, or non-infringement.

We do not warrant that general information is complete, current, or applicable to your circumstances in every jurisdiction.

14. Limitation of liability

Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

Subject to the above, Neurotoo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, goodwill, or business opportunity, arising from or related to your use of the Service.

Our total aggregate liability to you for all claims arising in any twelve-month period shall not exceed the greater of (a) £100 or (b) the fees you paid to Neurotoo for the Service in that period (if any).

15. Indemnity

You agree to indemnify and hold harmless Neurotoo and its officers, directors, and employees from claims, damages, and expenses (including reasonable legal fees) arising from your breach of these Terms, your content, or your misuse of the Service, except to the extent caused by our negligence or wilful misconduct.

16. Suspension and termination

**By you.** You may stop using the Service at any time. You may request account deletion in Settings or by contacting privacy@neurotoo.com.

**By us.** We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Service or other users. Where reasonable, we will give notice.

**Effect.** On termination, your right to use the Service ends. We will handle your data as described in our privacy notice and retention policies.

17. Changes to these Terms

We may update these Terms when the Service, law, or our business changes. We publish the current version at /terms with version number and effective date.

Material changes that affect your rights will be notified through the Service or by email where appropriate. Continued use after the effective date constitutes acceptance of the revised Terms.

18. Governing law and disputes

These Terms are governed by the laws of England and Wales, without regard to conflict-of-law rules.

The courts of England and Wales have exclusive jurisdiction, except that either party may seek injunctive relief in any competent court to protect intellectual property or confidential information.

If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your home jurisdiction where mandatory consumer law allows.

19. General

**Entire agreement.** These Terms, together with documents referenced here and any separate written agreement that applies to you, form the entire agreement about the Service.

**Severability.** If any provision is unenforceable, the remainder stays in effect.

**No waiver.** Failure to enforce a provision is not a waiver of that provision.

**Assignment.** You may not assign these Terms without our consent. We may assign them in connection with a merger, acquisition, or sale of assets with notice to you.

**Force majeure.** We are not liable for delay or failure caused by events beyond our reasonable control.

20. Contact

Neurotoo Ltd

General support: support@neurotoo.com

Privacy and data rights: privacy@neurotoo.com

Founding and partnerships: founding@neurotoo.com

Partner operations: ops@neurotoo.com

Website: neurotoo.com/terms